Payment Service Banks will complement banks on financial inclusion – Sekibo

Managing Director/Chief Executive, Heritage Bank Limited, Ifie Sekibo in this interview on the sidelines of the Vanguard Economic Summit, sponsored by the bank, spoke about the expected entrance of Payment Services Banks in the industry, listing of Heritage Bank on the Nigerian Stock Exchange as well as the unique selling points of    the bank’s Octopus platform. Excerpts:   

By Babajide Komolafe



What should customers and stakeholders of Heritage Bank be expecting from the bank in 2019?

Mr Ifie Sekibo

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For Heritage Bank, it has been an interesting journey for us. We came at a time when the market was almost turning into depression in the international space and there was quantitative easing in the United States and the markets where going down. But somehow, we were able to find a space in the area of SME banking and retail. And we have kept on that promise to be able to make SMEs bankable, not necessarily by throwing money at them, but being able to educate our entrepreneurs on the need for cooperation and the need for partnership to run their businesses.

That has paid up overtime because we have seen more cooperation amongst entrepreneurs. We have consolidated their businesses and they have gone into areas they wouldn’t have been able to go into. Young lawyers have been able to come together to help nurse these small organisations to keep proper records in terms of their incorporation and records in terms of how they do business.

Again, small accounting firms have been able to put together a system for these companies on how they put their records together for tax purposes and we have able to measure their progress over the period. So I think that as a bank, we have lived up to a promise especially on our cause which was the SME clinic which has helped SMEs to grow.

We have also taken that a bit further to grooming new entrepreneurs in the ‘the next titan’ which we are on our fifth season this year, where we allow young minds come in and develop businesses, ideas and take them from scratch unto a platform where they are able to express themselves on national television on what they can do on the development space for our country.

And I believe going forward; we are going to continue in the space of SMEs because it is the bedrock of development for any    country. On the back of that is the challenging issue that most of our people don’t have financial services products they can latch on to. So, there is the whole financial inclusion strategy being spearheaded by the Central Bank of Nigeria (CBN) and we are latching onto it. Agency banking is also a vehicle to which we are trying to help the financial inclusion strategy for the country and we believe that as we increase that space, you would pull more people into the economy thereby increasing development in the country.

The Payment Service Banks are expected to commence operations this year, how are commercial banks including yours getting ready to take up the likely competition that will arise?

I’m sure you will find time to read the guidelines that have been issued. They are not lending banks. They are essentially going to assist us. For us it is an enabler for the financial inclusion, it is not necessarily a competition. Yes, it is competition to the extent that we will compete with them in the financial inclusion space, our agency banking products will compete with their payment platform, but we all have very good payment platforms. For most of us, our payment platforms have developed much more than they could even be able to compete with.

But for us, it is important that we have such other organisations that help the lower side of our economy where people put money under their beds or leave money in their stores and when fire comes, it destroys both the money and their investment and it is back to square one. We need to eliminate that; we need to bring in as much people under the formal platform so we can measure them. Today we don’t have good measurement for how much money is in circulation in Nigeria because we don’t even know. But if we can get these new institutions join us to expand the financial inclusion space we believe it is better for everybody and it is better for the economy.

Heritage Bank is known for innovation, what innovations should customers be expecting in 2019?

Am sure you are all aware that the Octopus platform which is a digital bank in itself is currently running. We have gone through the testing phase and we are already beginning to launch it. This year we see full blown engagement with our Octopus platform. The reason the platform is interesting is that it is not just a payment platform, it is a social engagement platform; it is a community. It is not only a community of social activities, it is a community of economic activities and it can go way beyond the borders of Nigeria.

So those are the kinds of innovation we bring to the table. We also allow our customers on that platform to trade amongst themselves, to do e-commerce on that platform. Not only are they able to do commerce, they are able to do citizenship services on that platform. So there is a convergence of technology and commercial services and being able to project that into the wider society for the basis of development of the whole economy.

In terms of International Financial Reporting Standard (IFRS) 9, how does it affect banks including Heritage Bank?

IFRS 9 is essentially a risk-based activity where we are trying to make sure that we measure what we have and we are able to report our financial strengths as true and near reality as can be. So, when you move between the generally acceptable accounting standards which is the GAP methodology and the IFRS, there is always some level of disparity as to what constitutes proper assets deficient.

For example, if today I own this asset and it cost me N10 to buy, is it still N10 ten years after? Or if I lend money to somebody and he is unable to pay after a particular number of years, is it still possible that he can pay that money? What has changed in the economy to make him pay?

Have you been able to measure those things? Essentially it allows banks to measure their assets, both risk assets and physical assets in a way that it will reflect their strengths, and thinking  ahead of the curve, projections that you think could possibly happen or issues that could affect the possibility of anything going wrong and taking the hit ahead of time.

Yes, it will affect us at the initial point when we are taking the hit, initially when we are beginning. But it is a zero sum game for me. So, initially, yes we are all going to feel a jolt. There will be a depression in some of our earnings because we are taking more hit, but again it speaks to the strength of the bank and that strength of the bank is what the customer needs to be comfortable about. After such conversations you have a bank that is still able to carry your liabilities.

Two years ago you mentioned that Heritage Bank will be listing on the Nigerian Stock Exchange. When are we likely to see that happen?

I want to predict, a good prediction for that matter, it will not be this year, but it will definitely be listed on the stock exchange especially now that we are expecting new investors, and one of their core expectations is that we will list in the nearest future. So we will list.

You talked about your bank expecting new investors, are you considering merging or acquiring another institution as we have seen in the industry recently and do you foresee more M&As in the industry?

There may be mergers and acquisitions in the economy and I am happy to see them happen. Yes, investors are coming because they are happy with our returns. We are one of the companies that have returned good results on the financial institutions side. That is why investors are always very happy with the kind of returns that we make. So, yes, they will come and we are expecting more investments and I expect that as those investments take place, mergers and acquisitions may take place this year.

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